FAQ

Check-in: 4:00 PM
Check-out: 12:00 PM, noon
Early check-in is based on availability and is in no way guaranteed. Patterns for our departing guests vary daily. With this in mind, in the event your room type is available and fully serviced by our housekeeping department, the hotel will provide an early check-in when possible. In the event that your room type is not yet available, we would be more than happy to store your luggage until it becomes available.
If your booking is prepaid, nonrefundable – the full stay will still be charged. All other reservations will be charged one night's room and taxes for early departure.

Pets are not allowed.

Licensed ADA service animals are permitted.

A penalty of at least $250.00 USD will be posted to your folio for any damage, including but not limited to smoking, carpet damage, and furniture damage.

LaGuardia is approximately $50.00 USD to $65.00 USD and an estimated 30 minute drive; longer during rush hour

JFK is approximately $50.00 USD to $75.00 USD and an estimated 45 minute drive.

Newark is approximately $65.00 USD to $95.00 USD and an estimated one hour drive.

Please refrain from smoking, as this is a smoke-free hotel. If you smoke in your room, a $250.00 USD smoking fee will be applied. Smoke complaints are taken very seriously.

Cancellation is 24 hours prior to your arrival date before 4:00 PM EST. Please note, this does not apply to non-refundable reservations.

Yes, room service is provided by our onsite restaurant Nice Matin. You may order using the QR code found in your room.

We do not, but our front desk staff is always happy to help where possible. 

Yes! Delight your taste buds at the adjoining restaurant and sidewalk café, Nice Matin NYC. This four-star restaurant, known for its delectable French-Mediterranean cuisine, was voted one of New York's best Upper West Side restaurants by New York Magazine. Named for the largest daily newspaper in the South of France, Nice Matin NYC offers an open and airy layout that attracts locals and visitors alike currently open for lunch and dinner.  This is not our restaurant; separately operated.  They are at the hotel and welcome Hotel guests.

Hours:

Breakfast - Sun - Sat. 8am-10am

Lunch: Mon-Fri 11:30 AM-3:30 PM,  SAT & SUN  10AM-3:30PM
Dinner: Mon-Thurs - 5:00 PM-10:00 PM, Fri & Sat 5:00 PM-11 PM

Reservations: 1-800492-8122

Email: Reservations@thelucernehotel.com

How do we contact the hotel for group sales?

Sales: (212) 875-1000 (Ext. 7130) or 646-845-3377

Email: Reservations@thelucernehotel.com

8.8750% New York State Tax

5.8750% New York City Tax

$2.00 - $6.00 New York City Occupancy Tax

$1.50 New York City Unit Fee

Yes, we accept Traveler's checks.

Yes,  We require a deposit prior to checking-in.

While most credit cards issued by U.S. based banks take up to 5 business days, it can also depend on the issuing bank’s policies. International credit cards may take up to 14 days or more depending on the bank.

Master Card, Visa, Discover, American Express and Diners Card

All credit card authorizations will need to be faxed to the reservations department 72 hours or more in advance to (212) 721-1179. Please email Reservations@thelucernehotel.com for the form.

There is not, however most major banks have branches within blocks of the hotel. 

We do not provide rollway beds. Cribs are free of cgarge and based on availability. Please note there are NO sofa beds available.

Our suites have in room mini-fridges. If your room does not come equipped with a refrigerator, please call the front desk by dialing 0 and if available, we would be more than happy to bring you a complimentary mini-fridge for the remainder of your stay.

Yes. Please note that guests who require same day delivery must be called in prior to 9:00 AM. Any request after 9:00 AM will be delivered the next day. The laundry facility is not managed by the hotel and us contracted to an outside company off property. 

The Lucerne Hotel will accept packages for all arriving and in house guests. Packages should not be sent to the hotel until three (3) days prior to guest arrival. All packages should be addressed to the guest whose name is registered on the reservation. Packages that are received without a matching name to a reservation will be returned to the sender.

We do have a holding area. Guests are allowed to store luggage free of charge during the dates of their stay.

All guests who are tax exempt will need to bring their New York City and State Tax Exemption forms fully signed. These forms may also be faxed directly to the accounting office at (212) 362-9531 with the confirmation number and name of the guest. In addition to providing the tax exempt documents, the tax exempt organization must pay for the stay in order for it to be tax exempt. This can either be prepaid with the organization’s credit card (credit card authorization form required) or a check can be sent from the organization at least 10 days prior to check-in. We would then apply payment for the room charge and set up the tax exemption in the hotel system so taxes do not run.

If the stay is not prepaid and a guest claims tax exemption at check-in, they need to present the tax exemption documents and the exempt organization’s credit card that belongs to the guest.

If the guest paid on their own without a tax exempt form or pre-payment on arrival, then the guest will have a 90 day window after check-out to present proof of tax exemption and payment from the organization (credit card authorization form required). Once we receive it and the payment is applied, we will refund the guest’s charge in full.

Yes, we have several ADA rooms available. They are subject to availability. Please inquire with the reservations department at (800)-492-8122.