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FAQ

Reservations & Policies
Check-in: 4:00 PM
Check-out: 12:00 PM, noon
Early check-in is based on availability and is in no way guaranteed. Patterns for our departing guests vary daily. With this in mind, in the event your room type is available and fully serviced by our housekeeping department, the hotel will provide an early check-in when possible. In the event that your room type is not yet available, we would be more than happy to store your luggage until it becomes available.
If your booking is prepaid, nonrefundable – the full stay will still be charged. All other reservations will be charged one night's room and taxes for early departure.
Cancellation is 2 days prior to your arrival date before 4:00 PM EST. Please note, this does not apply to non-refundable reservations.

Yes,  We require a deposit prior to checking-in. All guests are also required to present a valid credit card and an official ID upon check-in.

Pets are not allowed.

Licensed ADA service animals are permitted.

Please refrain from smoking, as this is a smoke-free hotel. If you smoke in your room, a $250.00 USD smoking fee will be applied. Smoke complaints are taken very seriously.

A penalty of at least $250.00 USD will be posted to your folio for any damage, including but not limited to smoking, carpet damage, and furniture damage.
We follow all guidance’s set forth by the CDC. These include the following:
  • Continuous cleaning of guest rooms and public spaces using EPA-approved antimicrobial products
  • Masks, gloves, alcohol wipes and hand sanitizer available
  • Daily housekeeping (optional)
Payments & Billing

Master Card, Visa, Discover, American Express and Diners Card. We also accept Apple Pay.

8.8750% New York State Tax

5.8750% New York City Tax

$2.00 - $6.00 New York City Occupancy Tax

$1.50 New York City Unit Fee

While most credit cards issued by U.S. based banks take up to 5 business days, it can also depend on the issuing bank’s policies. International credit cards may take up to 14 days or more depending on the bank.

We no longer accept faxed in third party authorization forms. Authorized credit card holders are now required to complete a e-form via Sertifi Industry web-link. We will need the card holder’s name, email address, the reserved guest name and reservation confirmation number.

All guests who are tax exempt will need to bring their New York City and State Tax Exemption forms fully signed. In addition to providing the tax exempt documents, the tax exempt organization must pay for the stay in order for it to be tax exempt. This can either be prepaid with the organization’s credit card (credit card authorization form required) or a check can be sent from the organization at least 10 days prior to check-in. We would then apply payment for the room charge and set up the tax exemption.

If the stay is not prepaid and a guest claims tax exemption at check-in, they need to present the tax exemption documents and the exempt organization’s credit card that belongs to the guest.

If the guest paid on their own without a tax exempt form or pre-payment on arrival, then the guest will have a 90 day window after check-out to present proof of tax exemption and payment from the organization (credit card authorization form required). Once we receive it and the payment is applied, we will refund the taxes charged.

There is not, however most major banks have branches within blocks of the hotel. 
No, we do not have any Facility or Resorts Fees.
Roooms & Amenities

Our suites have in room mini-fridges. If your room does not come equipped with a refrigerator, please call the front desk by dialing 0 and if available, we would be more than happy to bring you a complimentary mini-fridge for the remainder of your stay.

We do not provide rollway beds. Cribs are free of charge and based on availability. Please note there are NO sofa beds available.

Yes, we have several ADA rooms available. They are subject to availability. Please inquire with the reservations department at (800)-492-8122.  Be aware that our historic, landmark building entrance does have stairs. The accessible entrance is located on the Amsterdam Avenue side of the building. Let us know in advance and we will have a ramp ready. 

 

Yes. Please note that guests who require same day delivery must be called in prior to 9:00 AM. Any request after 9:00 AM will be delivered the next day. The laundry facility is not managed by the hotel and is contracted to an outside company off property. 

The Lucerne Hotel will accept packages for all arriving and in house guests. Packages should not be sent to the hotel until three (3) days prior to guest arrival. All packages should be addressed to the guest whose name is registered on the reservation. Packages that are received without a matching name to a reservation will be returned to the sender.

We do have a holding area. Guests are allowed to store luggage free of charge during the dates of their stay.

Yes, room service is provided by our onsite restaurant Nice Matin. You may order using the QR code found in your room.

Yes! Delight your taste buds at the adjoining restaurant and sidewalk café, Nice Matin NYC. This four-star restaurant, known for its delectable French-Mediterranean cuisine, was voted one of New York's best Upper West Side restaurants by New York Magazine. Named for the largest daily newspaper in the South of France, Nice Matin NYC offers an open and airy layout that attracts locals and visitors alike currently open for lunch and dinner.  This is not our restaurant; separately operated.  They are at the hotel and welcome Hotel guests.

Hours:

Breakfast - Sun - Sat. 8am-10am

Lunch: Mon-Fri 11:30 AM-3:30 PM,  SAT & SUN  10AM-3:30PM
Dinner: Mon-Thurs - 5:00 PM-10:00 PM, Fri & Sat 5:00 PM-11 PM

We do not, but our front desk staff is always happy to help where possible. 

Paid parking is available at nearby parking garages.
Getting Here & Contact

LaGuardia is approximately $50.00 USD to $70.00 USD. If paying by credit card, an additional 10% surcharge will be included. Please estimate a 60 minutes drive; longer during rush hour.

JFK is approximately $75.00 USD to $110.00 USD. If paying by credit card, an additional 10% surcharge will be included. Please estimate 90 minutes drive; longer during rush hour.

Newark is approximately $75.00 USD to $110.00 USD. If paying by credit card, an additional 10% surcharge will be included. Please estimate 60 minutes drive; longer during rush hour.

Reservations: 1-800 492-8122

Email: Reservations@thelucernehotel.com

How do we contact the hotel for group sales?

Sales: (212) 875-1000 (Ext. 7130) or 646-845-3328

Email: sales@thelucernehotel.com

Sales: (212) 875-1000 (Ext. 7130) or 646-845-3328

Email: sales@thelucernehotel.com

If you are traveling by car, please see below the estimated driving time. All times vary based on time of day and traffic. 

JFK Airport – up to 1 hour
LaGuardia Airport – up to 45 minutes
Newark Airport – up to 50 minutes

JFK: $70 flat fare from Manhattan + $5 weekday rush-hour surcharge + tolls + NYS congestion surcharge + tip (~$85–100+).
LaGuardia: metered fare + $5 surcharge + tolls + tip.
Newark: metered fare + $20 surcharge + tolls (incl. return) + tip.
The Lucerne is on the Upper West Side at 201 West 79th Street, New York, NY 10024. Near Amsterdam Avenue and a block from Broadway.
The 1 train at 79th St & Broadway is about a block away; the B/C at 81st St & Central Park West is nearby; the M79 crosstown and M7/M11 buses serve the area.
Neighborhood & Local Guides
Upper West Side is home to a fantastic brunch scene, with a great mix of cozy neighborhood spots and lively cafés just steps from the hotel. From classic eggs Benedict to creative seasonal menus, there's something for every taste. For our top picks, check out our Local Guide to the Best Brunch Spots on the UWS.
Whether you're looking for a quick grab-and-go coffee and pastry or a leisurely sit-down breakfast, the Upper West Side has plenty of great options within walking distance of the hotel. For a curated list of our favorites, visit our Upper West Side Breakfast Guide.
The Upper West Side has a rich jazz heritage, and there are some wonderful venues nearby where you can enjoy live performances any night of the week. From intimate basement clubs to iconic stages, the neighborhood has something for every jazz lover. Explore our guide to the Upper West Side's Jazz Club Scene for our top recommendations.
The Upper West Side has a growing cocktail bar scene, with a great selection of spots ranging from speakeasy-style lounges to casual neighborhood bars — perfect for unwinding after a day of exploring the city. For our handpicked favorites, take a look at our guide to the Best Bars on the Upper West Side.
Upper West Side offers a wonderful mix of boutique shops, well-known brands, and unique local stores, all within easy reach of the hotel. Whether you're looking for fashion, books, gifts, or gourmet food, the neighborhood has it all. Browse our guide to the Top Shopping & Dining Destinations on the Upper West Side for the full rundown.
The Upper West Side is one of New York City's most culturally rich neighborhoods, with world-class museums just a short walk or ride from the hotel. From natural history to contemporary art, there's no shortage of fascinating institutions to explore. Discover our picks in The Top 5 Museums on New York's Upper West Side.
The Guggenheim Museum is approximately 1.5 miles from The Lucerne Hotel, making it an easy trip by foot, taxi, or subway. Walking takes around 30 minutes through Central Park, while a short cab or rideshare ride takes about 10 minutes. You can also take the M86 bus crosstown. To make the most of your visit, check out our Guide to the Iconic Guggenheim Museum before you go.